Privacy Policy

Last updated: September 8, 2026

This Privacy Policy describes how Pet Party ('we', 'us', 'our') collects, uses and discloses your personal data when you visit www.petpartyofficial.com, use our services, make a purchase or otherwise communicate with us (collectively, the 'Services'). Please read this Privacy Policy carefully.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal or regulatory reasons.

How we collect and use your personal data

We collect personal data from different sources depending on how you interact with us. We use it to provide and improve the Services, communicate with you, comply with legal obligations and protect our rights and those of our users.

Personal data we collect directly from you

Contact details, including name, address, phone number and email address.
Order details, including billing and delivery details and payment confirmation.
Account details, including information used for account security.
Shopping data, including products viewed or added to your cart, purchases, loyalty points, reviews, referrals and gift cards.
Customer support information that you share when communicating with us.

Usage data

We may automatically collect device, browser, network, IP address and interaction data using cookies, pixels and similar technologies.

Information from third parties

We may receive information from service providers such as Shopify, payment processors and partners that provide analytics, advertising or online tracking services.

How we use personal data

Products and services. To process payments and orders, manage accounts, arrange shipping and handle returns and exchanges.
Marketing and advertising. Where required by law, we rely on your consent for certain marketing communications or tracking technologies. Where permitted, other marketing activities may be based on our legitimate interests.
Security and fraud prevention. To detect, investigate and act against fraudulent, illegal or malicious activity.
Communication and service improvement. To communicate with you, provide customer support and improve our Services.

Cookies

We use cookies and similar technologies to operate and improve our Site, remember preferences, perform analytics and, with your consent, for marketing and targeted advertising. You can manage or withdraw consent through our cookie banner.

How we disclose personal data

We may disclose personal data to service providers such as IT, payment, analytics, customer support, cloud, fulfilment and shipping providers; business and marketing partners where permitted or consented to; parties you instruct us to share data with; and competent authorities where legally required.

We do not need special-category personal data to provide our products and Services and do not knowingly collect it.

Third-party websites and links

Our Site may link to third-party websites. We are not responsible for their privacy or security practices.

Children's data

Our Services are not intended for children and we do not knowingly collect children's personal data.

Security and retention

We take appropriate technical and organisational measures to protect personal data. We retain data only as long as necessary, taking into account the customer relationship, order and account administration, statutory tax and administrative retention duties, disputes and limitation periods. We delete or anonymise data when it is no longer needed unless the law requires longer retention.

Your rights

Depending on applicable law, you may have rights of access, correction, deletion, portability, restriction and objection. Where processing is based on consent, you can withdraw consent at any time. You can unsubscribe from promotional emails using the unsubscribe link.

Complaints

If you have a complaint about our processing of personal data, contact us. If you are not satisfied with our response, you may lodge a complaint with the competent data protection authority.

International users

Personal data may be transferred, stored and processed outside your country. For transfers outside the European Economic Area, we use recognised safeguards where required, such as adequacy decisions or the European Commission's Standard Contractual Clauses.